Contact Us
FREQUENTLY ASKED QUESTIONS
The online sales service offered by the Wild Savana Website is available to buyers in Australia. Internationally sales will be coming shortly.
Shipping within Australia usually takes 1 – 2 working days from the time it has been dispatched. Outlying areas may take 2 – 6 working days. Orders placed over the weekend or after hours will be dispatched on the next working day. Our products are made to order.Current manufacture time is 7-10 days, however we will advise you of production time at time of order.
Your satisfaction is our main priority. If you are not happy with your Wild Savana product upon receiving it, you can return or exchange free of charge. Please email info@wildsavana.com within 14 days of receiving your product to begin the process. A courier will then be scheduled for collection. Refunds and exchanges will be processed upon arrival and inspection of the product In the factory. Purchases must have a receipt for returns and exchanges
An order is cancelled once you have notified Wild Savana and have received our confirmation of receipt of your cancellation notice.
If you have already paid for your order and have not yet received an email notifying that your order has already been shipped, you can email us at info@wildsavana.com or call us at +(61) 439730244 so we can cancel the order for you.
If you have already paid for your order and have also received an email notifying you that your order has already been shipped, then we reserve the right to charge a deduction rate equal to 10% of the purchase retail price for administration expenses.
Orders may only be cancelled within 24 (twenty-four) hours of placing the order.
We reserve the right to debit your payment card for the delivery fees in respect of any late cancellations, in addition to the charge.
Easy Peasy, just email us at info@wildsavana. If its a different colour from what we show on www.wildsavana.com then just put the colour in you would like and we will confirm with you.
If it is a custom product same process and we can discuss your design.
We try very hard to make sure the colours on our website are super accurate. However leather is a natural product and each piece takes dye differently, which is part of the appeals, your product will be unique.
It will be very, very close to the image on the website, assuming your screen is ok.
Taking care of your Wild Savana goods is pretty easy. Check out our article on leather care.
